LIFETIME WARRANTY

WARRANTY INFORMATION

We offer a lifetime guarantee against all manufacturing defects. If your gear has a defect, please fill out the form to the right, and we will get you a replacement or organise a repair.

We want to be straight with you. We build our gear to used but ultimately, any piece of gear that takes a severe beating over a long time will eventually show signs of wear and tear. This is not considered a manufacturing defect. If for any reason you feel your gear has not stood up to expectations, please let us know and we will figure something out.

We want to make the warranty process as simple as possible. That is why we ask for your order number, a description of the defect, a photo of the defect, and proof of purchase up front. This way we can immediately determine if your gear qualifies for a warranty. If your gear does qualify for a warranty, we will send you an email with instructions for sending the gear back to us.

Questions or concerns about your gear or warranty? Just send us a message and we will be straight with you.

Toll Free 1-844-234-7789

SUBMIT A WARRANTY CLAIM

Register Your Bag   
First Name  
Last Name  
Email  
Address   
Phone  
Subject  
Product   
Product Purchased From   
Order Number  
Description of Defect   
Product PO Number, Inside Tag  
Please attach picture of Proof of Purchase, white PO tag inside main pocket of bag, and at least 3 Pictures of Defective Area
  Attach files
 
Each of your file(s) can be up to 20MB in size.
 
   

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