The word 'LIFETIME' refers to the life of the product and not the buyer.
3V Gear offers its product to our customers with quality assurance. We understand that with age comes wear and tear; As a company, we want to make sure we protect you as the customer as well as ourselves. We build our gear to be used, but ultimately any piece of gear that is used regularly is going to show signs of depreciation. This is not considered to be a 'manufacturing defect'.
If you believe damage to the bag was caused by a defect and not the use, please let us know and we will find a solution. This may include a repair or replacement, depending on the circumstance.
Our goal is to ensure that our customers are well taken care of and that is why we have this process. When submitting your warranty form, please make sure that you include these things:
- Your order # and/or proof of purchase. If your bag was a gift, please get in touch with the person who bought it for you to get the required information.
- Pictures of the defect, a full view of the bag, and the 3V Gear branded tag on the interior of the bag.
If your bag is eligible for a repair or replacement and you are within 30 days of your order, we will cover any additional shipping fees as well as the cost of the bag. If you are outside of these 30 days, we ask that you pay the shipping costs when sending your item; Keep in mind, we are repairing or replacing your bag at no cost to you.
If you are experiencing technical difficulties in submitting your warranty form, please email us at firstname.lastname@example.org or chat us during regular business hours, and we’ll help to get you taken care of.
Questions or concerns about your gear or warranty? You can also give us a call at 1-844-234-7789